9 Common Mistakes non-marketing execs make

9 𝐂𝐨𝐦𝐦𝐨𝐧 𝐦𝐢𝐬𝐭𝐚𝐤𝐞𝐬 non-Marketing execs and Board members make in marketing discussions (based on my last 4 years of 💯s of conversations): 1️⃣ Not having a clear understanding of marketing terminology, KPIs, metrics, and objectives 2️⃣ Viewing marketing solely as a cost...

ABM Marketing and the Role of Customer Support

When adding an Account Based motion to a lead based go-to-market motion, a common question is, ‘what will be our organizational impact – specifically to the Customer Support/Service function in working with Marketing?  What could be different from what we do...

What is a RACI framework for ABM?

A common question we get in our ABM/ABX enablement engagements is, ‘who owns what in an ABX environment?’ Let’s use a RACI framework – for definition sake, a RACI framework is a responsibility assignment matrix used in project management and business process...