Do your customers REALLY use Twitter?

Adage recently published an article that challenged whether the majority of customers were paying attention to Twitter and asserted that marketers should not rush to make judgments based on the minuscule percentage of customers that are actually using Twitter.   The...

Should B2B CEOs and CMOs care about Social Media?

Why social media is relevant to B2B CEOs and CMOs What an interesting week.  I met with a CEO of an established B2B software firm interested in having his company more involved in social media, met with a B2B CMO colleague dabbling in social media on behalf of his...